Shipping & returns

SHIPPING:

Once your order is complete, your package will be shipped within 48 hours* during the business week. Any orders placed over the weekend or on a holiday will be packaged and shipped the following business day.

Please note that all deliveries are handled by Purolator. Estimated delivery times are provided by them and based on shipping to major urban locations and are just that: estimates. We are unable to guarantee shipping within any particular date, and only provide these estimates as guidelines for when you would like to receive your package.

You will be emailed your tracking number to use on www.purolator.com once your order is processed.

Also note that any customized orders (such as jerseys with custom lettering) will take an additional 1-2 weeks for the lettering to be applied before we are able to ship them.

RETURN POLICY:

Mail Order Return Policy 

Items can be exchanged or returned for store credit within 30 days from the original purchase date. Please ensure all returns and exchanges are in the product's original condition with tags attached and accompanied by the original receipt. Any product that has been washed or worn will not be accepted. We will give store credit for the entire purchase price, but will not refund any shipping or customs charges. Items cannot be returned or exchanged without the original receipt. Charlottetown Islanders Hockey Club is not responsible for lost or damaged items. Please contact us by sending an email to [email protected] or by calling the store at 1-902-892-7351 before shipping any returns. 

In-store Return Policy

Items can be exchanged or returned for store credit within 30 days from the original purchase date. Please ensure all returns and exchanges are in the product's original condition with tags attached and accompanied by the original receipt. Any product that is washed or worn will not be accepted. We will give store credit for the entire purchase price. Items cannot be returned for store credit or exchanged without the original receipt. If you have any questions or concerns with an item please contact us by sending a email to [email protected] or calling the store at 1-902-892-7351.

Return Exceptions Policy

We are unable to offer a refund, exchange or store credit on customized items or collectibles. If there was an error in packaging or processing please contact us by sending sending a email to [email protected] or calling the store at 1-902-892-7351.